Người Dùng Ẩn Danh
ngày 25 tháng 11 năm 2024
We booked this hotel again after a very pleasant stay years ago, despite the price being on the higher side for our travel dates. Unfortunately, this visit did not meet our expectations due to miscommunication about pricing.
Somehow, it wasn’t stated in my booking that I was traveling with a child, I carefully clarified with both the hotel and the agent weeks before arrival about extra charges. I received confirmation of the exact nett amount to top up and decided not to cancel. However, upon arrival, we were informed of a different price—an additional $300+ for my child, despite not needing an extra bed.
Our check-in was badly delayed, as we arrived late at night with a child and had to sort through this issue. I had to present all the email confirmations from the hotel and the agent to resolve the situation, which was frustrating and unnecessary after such thorough prior communication.
On a positive note, the hotel’s location remains excellent. It provides direct access to the airport via a nearby station and is just one stop away from Otaru Canal, making it convenient for travelers.
While the location is undoubtedly a highlight, the inconsistency in communication and lack of clarity about pricing policies overshadowed the experience.
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